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Villa Manager

  • Job Location

    Mallorca & Cote d’Azur, France

  • Start date

    Immediate Vacancies

  • Duration

    October (Option to continue through our winter programme)

  • Job Benefits

    Competitive salary + Accommodation + Full insurance + Return travel + Training courses + Stylish Uniform




Description

Villa Manager

This is an amazing opportunity to work overseas within our luxury Mediterranean operation. As a Villa Manager you will be responsible for every aspect of the success of our Villas. The role is very diverse, encompassing guest relations, monitoring standards, logistical arrangements and transfer planning. You will be responsible for the overall management of the property itself, from the service to the general property care. You will have the responsibility of ensuring the Scott Dunn guests receive the best service throughout their stay. On a daily basis you will be the main contact for the guests which will require dealing with all their requirements and requests and going above and beyond. It is the ideal opportunity to develop your hospitality skills with the prospect of career development into our winter programme.
If you are a well motivated person with the passion to work abroad in a guest facing role, this is the job for you.

In your spare time you will be able to explore the picturesque area and see the stunning beaches whilst enjoying the local cuisine and culture. This is a perfect opportunity to embrace life abroad whilst working in a highly desirable hospitality role.

Responsibilities
From our teams, we expect an attitude whereby ‘Nothing is too much trouble’. You will be expected to fulfil the following responsibilities:

• Develop and maintain a close relationship with guests each week, ensuring they are informed of all local events and updated on any relevant    information that may help enhance their stay.

• Take responsibility and ownership of the property– this includes cleanliness, maintenance, communication with the villa owners and overall        guest service and experience.

• Ensure that all our guests benefit from the highest possible level of “Scott Dunn” service from all aspects of their holiday• Act as an ambassador for Scott Dunn in resort

Duties
• Full concierge service by helping & advising guests with making reservations for activities, attractions & recommended restaurants.

• Carry out pre-holiday guest phone calls to help plan and prepare and ensure the holiday is tailored made• Maintain and develop good relations with all existing or new suppliers, contractors and villa owners

• Help plan the smooth transfer of guests to and from the airport• Liaise closely with UK offices to ensure complete communication of information

• Complete, accurately and efficiently, all paperwork and administrative duties as and when necessary to ensure effective running of the villas       and meet health and safety standards.

• Deal with guest problems effectively and efficiently• Regular updating of guest logs – communicating information to the Resort Manager• Ensure effective communication in resort including the attendance at and participation in resort team meetings• Purchase and manage required stock, including all villa beverages & cleaning products

Requirements

Essential Requirements
  • Previous hospitality experience
  • Relevant customer service experience
  • Experience in waitressing or house keeping
  • Basic Academics including Maths, English and IT
  • Full UK/EU driving licence
  • UK/EU passport, UK National Insurance number & UK bank account
  
Desirable Attributes:
  • Work experience in Michelin starred establishments, functions, corporate hospitality, yachts, previous ski seasons and luxury travel companies
  • Second language – French or Spanish preferred

About us

We think service is everything - which is why nothing is too much trouble. Each Scott Dunn villa comes complete with an experienced concierge, and childcare resort teams and managers are also on hand to make sure guests have everything they ...
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Copyright ©2006 - 2018. 247 Media Ltd.
Copyright ©2006 - 2018. 247 Media Ltd.