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Climb Guide (North London Stadium)

  • Job Location

    Tottenham Hotspur Stadium - Skywalk

  • Start date

    Work is available on completion of training

  • Duration

    You must be available for work throughout the summer. Abseiling season is year round

  • Job Benefits

    £23,868 / Annum (Pro-Rata). Casual Rate - £12 / Hour + Holiday Pay. Fixed Term Contract - £23,686 (Pro-Rata)




Description

Job Title: Climb Guide

Reports to: Operations Manager / Team Leader

Location: North London

Hour of work: Full Time / Casual / Fixed Term Contracts

Rate of Pay: Full Time Salary - £23,868 / Annum (Pro-Rata). Casual Rate - £12 / Hour + Holiday Pay. Fixed Term Contract - £23,686 (Pro-Rata)

 

Job Purpose:
To be responsible for ensuring the safety and enjoyment of Guests at a new adventurous roof walk attraction. You will be expected to run world-class guided tours with a group of customers, being responsible for harness fitting, safety rail attachments and movement around the attraction that boasts heights of up to 40m! Throughout the tour your job will be to provide interesting and informative information on the attraction and the sights, ensuring a positive experience for every visitor through excellent customer service.

 

Principle Responsibilities & Duties:

• To run adventurous guided tours with customers up and around an exposed roof edge, of a stadium in North London.

• To provide a warm, courteous welcome to all attraction customers and build rapport with them throughout their experience.

• To ensure disclaimers & waivers have been signed.

• To deal with extraordinary client requests in a helpful manner, especially customers that are scared or apprehensive by the experience.

• To provide assistance to the Team Leader / Attraction Manager with administrative tasks.

 

Customer Service & Personal Attributes:

• Excellent customer service skills with proven customer service experience

• A good communicator who remains calm under pressure

• An enthusiastic and positive attitude

• Be able to work on own initiative & as part of a team

• Energetic, flexible attitude to work – willing to work outside in all weathers

• Have a good head for heights – the attraction involves guiding clients around a walkway that involves heights of up to 40m!

 

Expertise:

• An excellent awareness of Health and Safety and the ability to follow procedures.

• To be knowledgeable in PPE requirements and its use.• To be proficient in all aspects of the Rescue process and be able to assist when required.

 

Essential:

• An in-date, current DBS check. (If you do not hold this then on completion of the training course, one will need to be obtained)

 

Desirable:

• First Aid training (A suitable outdoor First-Aid qualification)o If you do not hold a suitable First Aid qualification, then a 2-day First Aid course will be provided during the training.

• Previous Tour Guiding experience

• Previous experience in abseiling – future developments for the attraction will include an abseil option.

 

Training / Selection Process – We will provide all the training that you require to kickstart or boost your outdoor career. The training is unique to the attraction and is suitable for any level of outdoor experience – right from qualified seasoned professionals to entry level outdoor enthusiasts.

 

How the Selection Process will work:
- Pre-Learning packs sent out on acceptance of job for home learning- A mandatory 2-3-week training course must be attended (Experience Dependant).- A written and practical exam, which both must be passed in order to take up a contract.

 

To apply - please visit our website www.wireandsky.co.uk/careers

 

 

 

Requirements

No previous experience or qualifications are required – there will be a training period that you must attend. This role is suitable for both seasoned outdoor professionals and entry level outdoor enthusiasts.

 


About us

Wire & Sky are looking for dynamic, confident outdoor enthusiasts to work in seasonal roles at our exciting aerial adventure visitor experiences in London and the South East.

If you would like to join a large team of energetic,

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Copyright ©2006 - 2020. 247 Media Ltd.
Copyright ©2006 - 2020. 247 Media Ltd.