We are looking for casual guides to work predominately at the weekends and holiday periods. No previous experience is required and there will be a training / selection process that is suitable for both seasoned outdoor professionals and entry level outdoor enthusiasts.

You will be required to ensure the safety and enjoyment of groups of customers whilst you guide them around the roof at The Dare Skywalk in North London. You need to be a natural communicator, comfortable working outdoors and at height and have an enthusiastic attitude.

Reports to:  Operations Manager / Team Leader
 
Hour of work: Casual / Fixed Term Contracts
 
Rate of Pay: Casual Rate - £12 / Hour + Holiday Pay. Fixed Term Contract - £23,686 (Pro-Rata)
 
 
Job Purpose:
 
To be responsible for ensuring the safety and enjoyment of Guests at an adventurous roof walk attraction. You will be expected to run world-class guided tours with a group of customers, being responsible for harness fitting, safety rail attachments and movement around the attraction that boasts heights of up to 40m! Throughout the tour your job will be to provide interesting and informative information on the attraction and the sights, ensuring a positive experience for every visitor through excellent customer service. Experience & Skills dependent you will be expected to also work on the abseil platform facilitating the ‘Drop’ experience.
 
 
Principle Responsibilities & Duties: 

·       To run adventurous guided tours with customers up and around an exposed roof edge, of a stadium in North London.
·       To facilitate the Drop in a safe and efficient manner (Experience & Skills Dependent)
·       To provide a warm, courteous welcome to all attraction customers and build rapport with them throughout their experience.
·       To deal with extraordinary client requests in a helpful manner, especially customers that are scared or apprehensive by the experience.

 
Customer Service & Personal Attributes

·       Excellent customer service skills with proven customer service experience
·       A good communicator who remains calm under pressure
·       An enthusiastic and positive attitude
·       Energetic, flexible attitude to work – willing to work outside in all weathers
·       Have a good head for heights – the attraction involves guiding clients around a walkway and being on the edge of an abseil platform that involves heights of up to 40m!

Training / Selection Process 

We will provide all the training that you require to kickstart or boost your outdoor career. The training is unique to the attraction and is suitable for any level of outdoor experience – right from qualified seasoned professionals to entry level outdoor enthusiasts.
 
How the Selection Process will work:

• Pre-Learning packs sent out on acceptance of job for home learning.
• A mandatory 2-week training course must be attended.
• A written and practical exam, which both must be passed in order to take up a contract.

How to Apply:

Please visit our website’s recruitment page by clicking on the "Apply Now" button below. Once on the Wire & Sky website you can apply for the role suitable – you will be directed through to our HR platform where you will need to fill in your personal details and provide a copy of your CV.

Essential: 

• An in-date, current DBS check. (If you do not hold this then on completion of the training course, one will need to be obtained) 

Desirable: 

• First Aid training (A suitable outdoor First-Aid qualification). If you do not hold a suitable First Aid qualification, then a 2-day First Aid course will be provided during the training.
• Previous Tour Guiding experience
• Previous experience in abseiling or controlled drops