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Receptionist (Summer Alps)

  • Job Location

    France (various resorts)

  • Start date

    Early June

  • Duration

    Mid September

  • Job Benefits

    Competitive Salary, Travel to and from resort, Accommodation and more...




Description

Join the Hotel team at Alpine Elements this summer!

Reporting to the Hotel Manager you will be delivering seamless customer service to all of our guests being the first impression and last that guests will have of both the hotel and the company. You will be the face of the company not only to our customers but also to suppliers, local residents and any other callers to the hotel. You will ensure that the Reception area is highly organised and clean ensuring it is a pleasant environment for both guests and staff. You will ensure that all customer requests and enquiries are dealt with quickly and efficiently exceeding customer’s expectations as you do so. This hotel is a multi-language Hotel with guests from all over Europe and as such the successful candidate must possess fluent written & verbal skills in English and French.

Key Accountabilities & Responsibilities:
 
Customer Focus:

  • To ensure that the Hotels guests expectations are exceeded at all times
  • Be central point of contact & knowledge in hotel
  • Represent the company in a professional, well presented manner at all times in compliance with the company uniform policy
  • Ensure that all customer complaints are resolved to in a timely and efficient manner

 
Operational:

  • To ensure that the reception area is a clean and inviting area
  • To put into place a structure for the reception area that will ensure that all staff can follow any procedures to the same standards
  • Developing and distributing resort information
  • Ensuring Hotel notice boards are up to date and hold appropriate and relevant information
  • Safe & secure handling of company monies
  • Answering the phone to international and national calls

Sales:

  • Ensuring that there is a safe and secure cash handling process in place for the reception area that all staff can understand, follow and record         
              



     
     


Requirements

Experience
  • Relevant Transferable Work Experience
  • Secure cash handling experience
All applicants must have EU / UK passport, UK NI number and UK bank account.

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
...
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Copyright ©2006 - 2019. 247 Media Ltd.